How can we help?
Track your order, find quick answers, or write to our team. We reply within 24 hours, usually sooner.
Waiting on your Hear Relief order?
Enter your order number or tracking code. You'll find both in your order confirmation and shipping emails.
Orders are processed in 2–4 business days and tracking goes live once your order ships. No update after 7 business days? Write us.
Talk to a real person
Our support team is based in Oakland, California, and we answer every message ourselves.
Send a message
Use our contact form and tell us what's going on. Include your order number if you have one.
Write to usSupport hours
Our team is online every day of the week. Messages sent after hours are answered first thing the next morning.
Browse FAQsBefore you write, maybe this?
Quick answers to the questions we hear most.
Order & shipping
Where's my order?
Most U.S. orders arrive within 3–5 business days of shipping. If it's been more than 7 business days and tracking hasn't updated, write us with your order number and we'll chase it down with the carrier, or send a replacement if it's properly lost.
How long does processing and shipping take?
We process orders in 2–4 business days (checking, packing and handing off to our logistics partner). This can run longer during peak seasons. Once shipped, U.S. orders take 2–7 business days and orders to the rest of the world take 5–10 business days. Every order includes tracking.
How do I track my order?
Use the tracker above, or the tracking link in your shipping confirmation email. Tracking becomes available once your order has been processed. Can't find it? Email support@hearrelief.com.
Can I cancel my order?
Orders can only be cancelled within 30 minutes of being placed. Email support@hearrelief.com right away if you need to cancel.
I entered the wrong address. Can I change it?
Email us as soon as you receive your order confirmation. Once an order has been processed, we can't change the shipping address. We're unable to take responsibility for packages returned due to an incorrect or insufficient address, or that are refused or unclaimed.
Do you ship internationally?
Yes. International orders usually arrive within 5–10 business days of shipping. Customs is outside our control, so we can't be responsible for delays there.
Product & use
How long before I feel a difference?
Most people notice the ring softening within 2–3 weeks of consistent nightly wear. A quieter baseline usually settles in around weeks 4–6. If you're six weeks in and nothing's shifted, that's exactly what the 60-day guarantee is for. Write us and we'll sort it.
How should I use the patches?
For best results, wear them consistently every night. Follow the directions on your package, and reach out if you have any questions about application.
I have a medical condition or sensitive skin. Can I use them?
If you have a medical condition, take medication, are pregnant or nursing, or have sensitive skin, please check with your healthcare provider before use. For specific questions, send us a message and choose “Medical / sensitivities.”
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
Returns & guarantee
How does the 60-day guarantee work?
Use the patches for up to 60 days. If your tinnitus hasn't meaningfully softened, email us with your order number and we'll refund the purchase. No forms, no return shipping, no “gotcha.” Keep the remaining patches or pass them to a friend.
How do I request a refund?
Email support@hearrelief.com with your order number. Once approved, your refund goes back to your original payment method within 10 business days.
My order arrived damaged or defective.
Sorry about that! Email us with your order number and a photo, and we'll replace defective products at no cost to you.
Can I exchange my order?
We offer a one-time free exchange on paid purchases. Orders placed under a sales promotion aren't eligible for free exchanges.
I'm in the EU. Do I have extra rights?
Yes. Customers in the European Union have a 14-day cooling-off period, during which you can cancel or return your order for any reason.
Subscription
How do I cancel my subscription?
You can cancel any time from Manage Subscription in your account, or email support@hearrelief.com and we'll take care of it.
Can I get a refund on a subscription order?
Refunds are available on your first subscription order. Later orders aren't refundable, but you can cancel any time before your next one ships.