How can we
help?
Questions about your patch, your order, or the ringing itself? A real person on the HearRelief team will reply, usually within a day.
What can we
help with today?
Faster answers happen when the right person picks up your note. Tell us the lane and we'll route it — orders, product questions, returns, and yes, the medical ones too.
Order &
shipping
Tracking, delivery windows, address changes, and the occasional "it never arrived."
Email ordersProduct &
how to wear
Where to place the patch, how long to wear it, and when you should start to feel the shift.
Ask the teamReturns &
the 60 days
Try the full 60 nights. If your tinnitus doesn't soften, we refund — no forms, no fuss.
Start a returnMedical &sensitivities
Allergies, skin reactions, pregnancy, medications — routed to Maya's clinical team within the day.
Clinical teamYou will hear
back from us.
We read every note. These are three recent ones shared with permission about the support itself. Not the patches. The writing-in-and-getting-a-real-reply part.
Wrote in about a reaction on day two. The team replied in under four hours with clear next steps and a free replacement. I was stunned.
Package got lost somewhere between Denver and here. One email and they sent a replacement same day. Honestly nicer than most brands I've dealt with.
I asked a weird question about wearing the patch during a flight. They answered thoughtfully, then followed up a week later to ask how it went. Who does that?
Before you
write maybe this?
The questions that come in most often. If yours isn't here, ping the team — no question is too small, especially when it comes to how your body is reacting.
Most U.S. orders land within 3–5 business days of shipping. If it's been more than 7 business days and tracking hasn't updated, write us with your order number and we'll chase it down with the carrier — or send a replacement if it's properly lost. International shipping runs 7–14 days depending on customs.
Most people notice the ring softening within 2–3 weeks of consistent nightly wear. A quieter baseline usually settles in around week 4–6. If you're six weeks in and nothing's shifted, that's exactly what the 60-day guarantee is for — write us and we'll sort it.
Use the patches for up to 60 days. If your tinnitus hasn't meaningfully softened, email us with your order number. We'll refund the purchase — no forms, no return shipping, no "gotcha." Keep the remaining patches or pass them to a friend.